Four Seasons Hotel Hangzhou at West Lake is located beside the historic West Lake - one of China*s most beautiful locations. It is convenient to downtown business cultural and shopping districts. The Hotel and Villa site combined used to be a Chinese Cultural Village named -Jin Sha Kan- which literally means Golden Sand Harbour. The size of Hotel site is about 10 acres.Due to recent government regulations related to the COVID-19 Coronavirus situation Four Seasons Hotel Hangzhou at West Lake remains open for existing guests and existing reservations however some of the hotel*s restaurants bars and facilities may have limited services. We regret any inconvenience caused and recommend contacting the hotel directly for complete details. General cancellation policy While all other Four Seasons hotels remain open and operational across China and the APAC region we recognize that some travelers may want to change their plans due to concerns around the Coronavirus. At this point in time Four Seasons will waive cancellation fees until Apr 15 for - Guests travelling to any Four Seasons hotel and resort in the Asia Pacific region and Europe excluding the UK and - Guests travelling from Europe excluding the UK Iran South Korea and Greater China - this includes Mainland China Hong Kong Macau and Taiwan - to any Four Seasons hotel or resort globally. NON-GOVERNMENT MANDATED CHARGES Service Charge A Service Charge of 10pct of room rate plus applicable taxes will be applied to all reservations. This charge is in addition to the room rate per night. This charge is intended to cover a portion of costs associated with our employees In China*s most picturesque setting Four Seasons reveals an intimate lakeside village melding centuries of tradition with chic contemporary style. Convenient to business and shopping discover a tranquil enclave woven with ponds streams and lagoons.